Refund policy

We have a 30-day return policy for physical items, which means you have 30 days after receiving your item to request a return. Digital products are non-returnable due to the nature of the product. You can always contact us with any concerns about your digital templates at hello@dearestmemorials.com.

To start a return for a physical product, first contact us at hello@dearestmemorials.com. If your return is accepted (due to damage or printing errors), we’ll either work out a refund or reprint to make it right. 

You can always contact us for any return question at hello@dearestmemorials.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Digital products are non-returnable due to the nature of the product. Please get in touch if you have questions or concerns about your specific template. 

Refunds
We will notify you once we’ve approved of your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@dearestmemorials.com.